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Domestic & International
Shipping Information

Shipping Within Hong Kong and Macau

Orders over HK$380 – FREE
Orders under HK$380 – Flat Rate HK$30 via SF Express

International Shipping

Orders over US$100 – FREE
Orders under US$100 – Rates available at checkout

GlobalHealing.Global is pleased to offer international shipping to:

New Zealand

Please note you may be are responsible for any duties, fees, or taxes incurred during international shipping. However, in most cases, this is not applicable.

Order Fulfilment

To the best of our abilities, orders which are placed before 12 p.m. Hong Kong time on a business day will ship the same day. Orders placed after 12 p.m. will ship the following business day.

Accurate Address Information

You are solely responsible for providing complete and accurate shipping and billing information at the time of purchase. All orders will be shipped to the address listed on the confirmation page. If the shipping or billing information is incorrect, Contact us immediately to avoid issues or delays.

Tracking an Order

Once an order has shipped and the carrier has generated a tracking number, it will be sent to the email address associated with the order. Tracking information is also available within your Global Healing customer account.

Estimated Delivery

The estimated delivery time is two to three business days for orders within Hong Kong.

Standard international shipping can take up to 15 business days for international orders.

Delivery Arrival

A signature is required at the time of delivery for orders for all orders unless you make separate arrangements with the carrier. All other orders are at the discretion of the delivery driver and whether they feel comfortable leaving a package without a signature. Delivery placement at the shipping address will vary, although most deliveries are left at the mailbox, front door, or front office if delivered to a building complex.

Damaged Packages

If your order is damaged, please Contact us within one business day of receipt so that we can report it to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.

Lost Packages

If you suspect your package is lost or stolen, please Contact us us so we can work to resolve the issue. Also, just to be sure, please double-check the surrounding area where it could have potentially been delivered and with your neighbors.

Backordered Items

Items that were ordered while listed as “out of stock” will be shipped when they become available. Shipping will be expedited at no additional charge.

Import Duties, Fees & Taxes

All orders shipped to a destination outside Hong Kong are subject to the import duties, fees, and taxes of the destination country if applicable. It is your responsibility to obtain any governmental permission or documentation required for import approval, as well as to verify and pay all import charges, including duties, fees, and taxes.

Delays in delivery may occur if a package is randomly selected by the destination country’s customs department or agency for inspection.

We have no control over the process or additional charges associated with the delivery and importation of an order into any country. We do not profit from these charges, and we work closely with brokers and carriers to try and avoid delays.

International Returns

If a package is detained or refused by a country’s customs agency for any reason, a refund for the order will be credited to your account. The cost to return the package to Global Healing and any charges incurred during delivery will be deducted from the refund. Shipping charges will not be refunded, as they are paid to the carrier and not to Global Healing. The refund will be processed once the package is received by Global Healing.

Have a question? Contact us