FAQ
Who is globalhealing.global?
www.globalhealing.global is the official Asia Pacific Regional Online Store of Global Healing LLC Houston, Texas. www.globalhealing.global is servicing the Asia Pacific countries or cities including Australia, Cambodia, China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam. All enquires for these regions should be sent to Contact Us – Global Healing E-Shop or call +852 3703 9500.
What is the Live Healthy
Live HealthyTM Club is Global Healing’s loyalty program. It’s our way to show appreciation to our loyal customers. The program is FREE to join.
How do I become a Live HealthyTM Rewards member?
Joining Live HealthyTMRewards is simple! Create an account at https://globalhealing.global/. You'll get 10 points just for signing up. If you already have an account with us, you are already a member. Each time you come back, log in to track your progress and transaction history so you can use your points.
How does it work?
We automatically track the points you earn every time you shop with us. Make sure you log in before you shop online so you automatically earn points on purchases.
Do my points expire?
The points you accrue don't expire as long as you shop and earn Live HealthyTM Rewards points within 12 months. After 12 months of rewards account inactivity, all points within the account will expire.
How do I check my point balance?
Once logged in, you can check your point balance on both the Live HealthyTMRewards page and your customer account page.
How do I earn points?
You’ll earn points on each dollar you spend with Global Healing, excluding shipping fees and taxes. Please allow 48 hours for your points to appear on your account page. Points can only be earned on products purchased on www.globalhealing.global. For more ways to earn points, visit www.globalhealing.global/promotions/rewards.
How do I use my points to redeem rewards?
You can use your points at checkout to redeem discounts or head to Live Healthy Rewards to redeem free products! Once you’re logged in and ready to check out, go to the checkout page where you’ll see two drop-down menus on the right underneath your cart. Select and click "Apply." Discounts are not eligible for any shipping fees or taxes. For more information on how to redeem points, visit www.globalhealing.global/promotions/rewards.
Can I transfer or merge my points between two separate accounts?
While you can accrue points on two or more separate accounts (depending on which account you're logged in with), you cannot transfer or merge points.
How do I access exclusive access to sales, member-exclusive gifts, offers and first access to Global Healing events?
For Live HealthyTM Rewards members, the exclusive offers will be announced in our newsletter. Make sure you're subscribed to our newsletters and add us to your contact list so they don't end up in your spam folder!
I have enough points! Why can't I redeem my points?
First, make sure you're signed in to your customer account prior to checking out. If, after signing in, the drop-down is still empty, please clear your browser's cache and cookies. After you do so, please sign back into your account and the drop-down menu to redeem your items will be under your cart on the "Customer Information" page.
What happens to my points if I make a return?
Reward points earned from the returned purchase will be deducted from your account. If you had redeemed points to purchase on a returned item, the points will be issued back to your points balance. Please allow 48 hours once your return has been processed for the reward points to appear in your account.
What products are not eligible for the Rewards Program?
Drucker Labs products (intraMAX® 2.0, intraMIN® and intraKID®2.0) are not eligible to earn points.
Can I earn points on past purchases?
Points will not be applied to orders placed before 7/15/2020. You can earn points on all future purchases when logged into your account.
